The following troubleshooting tips can help resolve some common ArcGIS Server installation issues. For additional help, see the ESRI Knowledge Base at http://support.esri.com.
When I launch the setup, I receive a prompt that states "ArcGIS Server for the Microsoft .NET Framework requires .NET Framework 2.0."
ArcGIS Server for the Microsoft .NET Framework requires Microsoft .NET Framework 2.0. If the .NET Framework 2.0 is not installed, the ArcGIS for the Microsoft .NET Framework installation process will not proceed. Install the .NET Framework 2.0, then double-click the Setup.exe for ArcGIS Server for the Microsoft .NET Framework.
When I launch the setup, I receive a prompt that states "This Setup requires Microsoft ASP.NET 2.0 AJAX Extensions 1.0. Use Setup.exe to install..."
Confirm that Microsoft .NET Framework 2.0 is installed by going to Add/Remove Programs and looking for the .NET Framework 2.0 entry in the program list. If the .NET Framework 2.0 is installed, double-click the Setup.exe for ArcGIS Server for the Microsoft .NET Framework. If the .NET Framework 2.0 is not installed, install the .NET Framework 2.0, then double-click the Setup.exe for ArcGIS Server for the Microsoft .NET Framework.
I see a dialog indicating setup features are unavailable due to missing dependencies.
See Feature dependencies to determine which dependencies your machine is missing.
The Web Applications feature is unavailable due to missing dependencies even though IIS is installed. I am installing on Windows Vista or Windows Server 2008.
Specific IIS components are required for ArcGIS Server for the Microsoft .NET Framework installations on Windows Vista and Windows Server 2008. For installations on Windows Vista, see Additional Vista requirements. For installations on Windows Server 2008, see Additional Windows Server 2008 requirements.
When entering port number information for my ArcGIS Server Manager instance, I receive a message that states "There was an error validating the ArcGIS Instance name or the port number".
Browse to your TEMP folder. You can do this by opening Windows Explorer and entering %TEMP% for the address. Delete the following files, if they are present: AiSetup.dll, ESRIVistaHelper.exe, IISComponents.exe, and SetupIISExec.exe. After these files have been deleted, launch the installation again.
If you still receive the error message, use a different user account (must have administrative privileges) to perform the installation.
If the error message persists, please call ESRI Technical Support (see Questions, feedback, and information for contact information.
How do I create a log of the installation?
The example below creates a log the installation at C:\. However, the log can be created anywhere on the local machine.
msiexec /I <path to ArcGIS Server media>\setup.msi /L*V C:\ArcGIS_Server.log
The Windows Installer requires the System account to have full control of the System drive and the target drive.