Using Maps
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Be sure you are connected to the Internet to use the Maps menu properly.
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The default Maps layers are installed to C:\Program Files\ArcGIS\Desktop10.0\Business Analyst\Datasets\ArcGIS Online Maps.
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Newly saved map services or layers, accessed from the Maps menu, must be saved to C:\My Output Data\ArcGIS Online Maps.
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A similar way to add services is through the Add Data command in ArcGIS.
9/23/2010