Troubleshooting

Online troubleshooting articles

The articles provided below are referenced by knowledge base numbers. Search for knowledge base articles at the ESRI Support Web site.

Troubleshooting ArcIMS installation

23357—ArcIMS Viewer must be removed before installing ArcIMS

23672—Post installation setup - Web server servlet engine configuration completed with errors

23727—Error: Please enter a valid username on your domain

Note:

The Windows Installer requires the system account to have full control of the system drive and the target drive.

Troubleshooting Web server and servlet engine

22327—Jakarta Tomcat service fails to start due to internal error

20340—HowTo: Update ServletExec to use a new version of JRE

18766—(Windows only) Tomcat service fails to start

Check out the ESRI Support Web site and search for KB document 31218 for information on setting up your Web server and servlet engine.

For information on manually configuring your Web server-servlet engine for ArcIMS (if you did not use the postinstallation setup), see the ESRI Support Web site and search for KB document 37382.

Troubleshooting application startup after installation

23057—Unable to log in to Administrator in ArcIMS

22055—Add virtual server failed

22185—(Linux only) Map service not available due to fonts missing

20915—ArcIMS services or Tomcat stop immediately after starting

15442—Reset ArcIMS so that Administrator prompts for new user information

23622—HowTo: Create a scripts virtual directory in IIS

19439—HowTo: View error messages generated by Administrator, Author, and ArcExplorer Java while developing an ArcIMS site

20844—HowTo: Enable Complete Logging for the ArcIMS Application Server and Spatial Server

21331—"Requested Map Service not available" error in HTML viewer

23444—URL is invalid, or ArcIMS is not running in Administrator