Server 10 .NET Install Guide - Troubleshooting ArcGIS Server installation

The following troubleshooting tips can help resolve some common ArcGIS Server installation issues. For additional help, see the ESRI Knowledge Base at http://support.esri.com.

When I launch the setup, I receive a prompt that states "ArcGIS Server 10 - GIS Services requires .NET Framework 3.5 Service Pack 1." or "ArcGIS Server 10 - Web Applications requires .NET Framework 3.5 Service Pack 1."

ArcGIS Server for the Microsoft .NET Framework (ArcGIS Server 10 - GIS Services and ArcGIS 10 - Web Applications setups) requires Microsoft .NET Framework 3.5 Service Pack 1. If the .NET Framework 3.5 Service Pack 1 is not installed, the ArcGIS for the Microsoft .NET Framework installation process will not proceed. Install the .NET Framework 3.5 Service Pack 1, then double-click the Setup.exe for ArcGIS Server 10 - GIS Services or ArcGIS Server10 - Web Applications.

I see a dialog box indicating setup features are unavailable due to missing dependencies.

See Feature dependencies to determine which dependencies your machine is missing.

The Services Manager feature is unavailable due to missing dependencies even though IIS is installed. I am installing on Windows Vista, Windows 7, or Windows Server 2008/R2.

Specific IIS components are required for ArcGIS Server for the Microsoft .NET Framework installations on Windows Vista, Windows 7, and Windows Server 2008/R2. For installations on Windows Vista and Windows 7, see Vista/Windows 7 IIS requirements. For installations on Windows Server 2008 and Windows Server 2008 R2, see Windows Server 2008/R2 IIS requirements.

The Web Services (SOAP, REST) feature is unavailable due to missing dependencies even though IIS is installed. I am installing on Windows Vista, Windows 7, or Windows Server 2008/R2.

Specific IIS components are required for ArcGIS Server for the Microsoft .NET Framework installations on Windows Vista, Windows 7 and Windows Server 2008/R2. For installations on Windows Vista and Windows 7, see Vista/Windows 7 IIS requirements. For installations on Windows Server 2008 and Windows Server 2008 R2, see Windows Server 2008/R2 IIS requirements.

The Web Applications feature is unavailable due to missing dependencies even though IIS is installed. I am installing on Windows Vista, Windows 7, or Windows Server 2008/R2.

How do I create a log of the installation?

The example below creates a log the installation at C:\. However, the log can be created anywhere on the local machine.

msiexec /I <path to ArcGIS Server media>\setup.msi /L*V C:\ArcGIS_Server.log

Note:

The Windows Installer requires the System account to have full control of the System drive and the target drive.

Published 6/24/2010